Frequently Asked Questions (FAQ)

We have processed thousands of coronavirus tests and in the broad majority of cases we delivered results quickly. However, it is important to be apologetic for few things that are beyond the control of London Covid Testing. Depending on the service selected we can deliver tests within  24 hours or just few hours (if same day service is selected). We guarantee results within the timeframe of the service selected.

We are offering different testing options depending on your needs:

    1. PCR Test – Testing for active infection via nasal or throat swab. Available in our dedicated testing centre
    2. Fit to Fly Test – Proof of no infection with an accompanying travel certificate. Available in our dedicated testing centre with options of obtaining the certificate within 24 – 48 h or same day service. 
    3. Antigen Test – Testing for active infection. Results within in 4 hours. Available in our dedicated testing centre.
    4. Test to Release – test on your Day 5 after entering the UK used to exit the quarantine quicker.
    5. Day 2 and Day 8 – package to be bought before entering the UK and used in Day 2 and Day 8 of your quarantine.

Once you book you will receive a confirmation email with all indications on what to do. Please note you need to fill in our Covid consent form prior to your appointment. You can access this form through the links that have been sent in the confirmation email. We collect all data through HeyDoc which is an authorised third party patient management system. 

Your appointment shouldn’t last longer than 15-20 minutes. You will be invited inside the clinic in one of the rooms where a nasal or throat swab will be taken and then analysed by the laboratory. After that you are free to go.

As we are authorised by PHE, DHSC, Gov.uk  and all the laboratories we work with are UKAS approved, our certificates are acceptable for traveling . 

This is how your certificate will look. If you require, we can add doctor’s stamp and signature.



If you’re doing a PCR test, make sure you don’t eat, drink, chew gum, or brush your teeth at least 20 minutes before your appointment. This can contaminate the oral swab sample, which may make it necessary to repeat the test and delay the result.

If you are eligible for a flight test and would like your passport number to appear on the certificate, please bring your passport with you to the appointment.

If you have chosen to obtain a travel certificate (i.e. a Fit-to-Fly), you will receive it by email along with your laboratory results depending on the timeframe of the service you have selected (24 to 48h or same day service).

If you test positive, you will get a certificate stating you are positive, which means you cannot fly or leave the UK. You must self-isolate for at least 10 days including the ones within your household. 

If you experience any symptoms please do not come to the clinic as you can get a home test kit, send it to us by Royal Mail  first class and the laboratory will process it. You will receive your result via email. If the result is positive, then you should self-isolate for at least 10 days from the first day of your symptoms. 

Before booking you should consult gov.uk website for any particular travel restrictions to your destination. More information here https://www.gov.uk/guidance/travel-advice-novel-coronavirus 


    1. You agree that by using the Covid-19 testing services provided by London Covid Testing Ltd, you agree to and accept these Terms and Conditions of Use.

      These Conditions of Use will prevail over any other terms and conditions provided to you in relation to the test.

      1. The testing services which are available for Rapid test, PCR, PCR Fit to Fly and Test to Release include: Polymerase Chain Reaction (PCR) Swab Test Antigen Swab Test.
      2. Please note we are a self-swabbing clinic, so you will have to collect your own sample under our supervision. Our staff will process and label the samples before we deliver it to the lab.
      3. We offer these tests as a possible way of satisfying the differing requirements of various countries for negative Covid-19 test results prior to travelling to their territories. The tests can also potentially be used to shorten self-isolation periods by the UK government as part of the test to release strategy. However, please note you are solely responsible for determining that the test you are taking is suitable for your particular requirements, including whether any particular test satisfies the standards you are seeking to meet (whether for entry into any particular international destination, or shortening quarantine in the UK)
    3. RESULTS
      1. We guarantee that we will provide results within the following timescales from when you take the test:
          • PCR test Fit-to-Fly – 12 – 24 hours 
          • Antigen Test – 2 hours
          • Express Fit-to-Fly test – 4 hours
          • Test to Release – depending on the laboratory processing time usually up to 12-24h. 
          •  Day 2 and Day 8 – 24h from the moment the sample arrived to the lab – please note if you send the sample via post in the week-end the sample will arrive on Tuesday therefore it will be processed by Tuesday evening. There are severe delays for this service with all labs. Day 2 might experience a slight delay due to registering of the genomic sequence sample, but Day 8 will be returned within 24 hours. 
      2. Please note that we use external laboratories for all PCR & Fit-to-fly tests and have no control over their processing times once we have couriered your sample. Laboratories may need to sometimes repeat tests or prioritise other samples which could impact upon the time you receive your test.
      3. London Covid Testing Ltd. is unable to accept liability or provide any compensation for costs you may incur due to delayed results. Due to the nature of the current situation, delays are inevitable and sometimes can occur. 
      1. In order to book a test you must register and book on-line at https://www.londoncovidtesting.com and select the relevant test type you require. The service is subject to laboratory capacity, specially trained staff and stock availability.
      2. You are required to register your details, complete the required documentation from HeyDoc and pay prior to attending. No changes can be made within clinics and testing centres.

      3. For those below the age of 16, the child’s legal guardian must register patient details, book the appointment, provide written consent and attend the appointment alongside the child.

      4. If booking a Fit to Fly test at our clinic based in Westminster, you confirm that:
            • You have NOT had a positive test for Covid-19 or developed any of the symptoms of Covid-19 within 10 days prior to your appointment. Symptoms include: a new, continuous cough; a fever (temperature over 37.8°C); loss of sense of taste or smell; or new flu-like symptoms (runny or blocked nose; sore throat; shortness of breath; muscle aches and pains; headaches; overwhelming tiredness).
            • Your household members or other people you have been in contact with have NOT had a positive Covid-19 test or developed the symptoms above in the 14 days prior to your appointment.
            • You have NOT returned from a country in the 14 days prior to your appointment which requires a quarantine period under UK government guidelines.
            • You do NOT reside in an area/region which is subject to a local lockdown that prevents you from attending for testing.

      5. If any of the above apply to you, please wait the appropriate time period and we will then be happy to book your appointment.
      1. Whilst at a test centre you agree to abide by the rules and policies implemented by the test centre staff.

      2. We reserve the right to withdraw our services if:
          • You do not conduct yourself in a responsible manner
          • You do not abide by the rules and policies of the clinic
          • You fail to comply with the reasonable instructions of our staff
      1. Testing is a biological process involving significant complexity and variability, and consequently no testing regime for Covid-19 is 100% accurate in all cases.
      2. A negative result does not guarantee that the test subject is free of the Covid-19 virus, nor does a positive result guarantee that the test subject has active, infectious Covid-19.

      3. If your test results come back as inconclusive, you may need to be retested, in which case you will be charged 50% of the test price. All testing is conducted on this basis.
      4. Test results and any comments alongside results are for information only. They are not a clinical diagnosis. They are not a replacement for a full and proper medical investigation and/or a doctor’s advice. Comments are based solely on the results in relation to what are considered normal ranges in the general population.

      5. If you have any concerns at all regarding any aspect of your health or your test results, you should discuss them directly with your GP or a doctor.

      6. Based on the results of your test(s) we may advise that you purchase a follow-up test or that you see your GP for further investigation or both. You agree that you are solely responsible for acting on such guidance; we accept no liability if you choose not to do so.

      1. We or our partner laboratories may be legally required to share certain information with Public Health England, or other governmental organisations, in relation to your test, including: personal information (e.g. name and date of birth); the result, whether negative or positive; and confirmation that the sample is one that the laboratory has tested for us.

      2. All positive PCR and Antigen test results are submitted to Public Health England as part of the National reporting procedures.
      3. The above information may be used as part of any test and trace service being operated by the government in your jurisdiction.
      4. By accepting these Conditions of Use you agree to follow the guidance provided by us and our medical partners. We accept no liability for any loss or damage caused by non-compliance with this guidance.

      5. By proceeding to book a testing appointment you accept the terms of this privacy notice.


      1. Please note  all tests are fully non-refundable due to the current worldwide situation and the nature of the booking, unless there is a change to the Government tier restrictions only. This does not include changes made regarding the type of COVID Test that is required by other countries or airlines. Please see below other situations that could occur:
          • Cancelling with more than 24 hours notice from the time of making the actual booking: £25 admin fee
          • Cancelling with less than 24 hours notice from the time of your appointment: non refundable

          • No refunds are available if you have attended your appointment and/or samples have already been taken.

          • Please note there are no refunds for Day 2 or Day 2 & Day 8 once the reference code has been given and used.

          • Refunds and cancellation requests must be submitted to info@londoncovidtesting.com and can take up to 21 days to be processed by our dedicated team and for funds to reach your account. 

      1. To the extent permitted by law, we, other members of our group of companies and all third parties connected to us hereby expressly exclude:

      2. All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.
      3. Any liability for any direct, indirect or consequential (meaning circumstances which were not within our reasonable knowledge when you booked the test) loss or damage incurred in any circumstances including but not limited to: any issues experienced in relation to booking a test, non-availability of the testing services for any reason including but not limited to technology issues, the laboratory being unable to test your sample for any reason; test results not being made available to you within the stated turnaround time; you missing your flight or incurring any other loss as a result of any delay to our services, adverse or an inconclusive test result being returned, your failure to follow instructions provided to you in relation to sample collection or pre-sample preparation requirements, such as fasting; your failure to act upon our advice if we recommend that you seek medical advice or attention having taken a test; your failure to attend a pre-booked appointment.; loss or damage that is not foreseeable.

      4. Liability for events outside our control. This includes but is not limited to failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by any act or event beyond our reasonable control. Our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the event outside our control. You may cancel a Contract affected by an event outside our control that has continued for more than 30 days. To cancel, please contact us at info@londoncovidtesting.com.

      5. Our total liability to you resulting from a Contract is limited to the total value of that Contract – meaning the price of the services you requested.
      1. We may amend the Terms from time to time as required.

      1. Each of the paragraphs of the Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
      2. You accept that communication with us will mainly be electronic. You agree to this electronic means of communication and you acknowledge that all notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
      3. If we fail to insist that you perform any of your obligations under the Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

      1. If you are dissatisfied with our service please email us at info@londoncovidtesting.com to make us aware of your complaint.
      2. We will use best endeavours to confirm receipt of your complaint within 2 working days. We will always aim to resolve complaints in a timely manner, subject to circumstances, this will be within approximately 2 weeks. If further investigation is required, you will be informed of this and kept up to date with progress. Once we have completed our investigation, we’ll write to you to communicate our outcome.

      3. For any complaints please email us at contact@londoncovidtesting.com and someone will get back to you.

      1. Please note that the Terms are governed by English law. This means a Contract for the purchase of services through our site and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction.

      2. For regular real-time updates and news please always check  www.gov.uk/coronavirus website.  

      3. Please also check the travel section before entering or leaving the UK here https://www.gov.uk/guidance/travel-advice-novel-coronavirus


Please note that we can ONLY Refund or Reschedule Booked tests under the following criteria:

  • Your flight is cancelled or rescheduled by your airline prior to your appointment time (proof of flight cancellation/reschedule required
  • For medical reasons (requires a certified letter from your physician or GP)
  • Quarantine or entry restrictions in your destination country change prior to your appointment time (as per the UK Government Foreign Travel website)
  • Any other reasons for cancellation will incur a cancellation admin fee of £50, if the reason is accepted. 
  • Please note due to the current worldwide situation, all tests are non-refundable. 
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